Refund policy

Most items with proof of purchase can be returned within 30 days. Gifts purchased from www.skwarehome.com will be refunded in the form of a gift card, for the purchased amount. Please note that returned items must be in new unused condition in the original manufacturers packaging to qualify for a refund.

All returns require a return authorization, please contact us should you have any questions or follow our convenient online return process from your My Account/ Order History page.

We are not responsible for returns sent independently without a Return Authorization. Return shipping cost are non-refundable.  Please be sure to follow our return instructions, as we will not be responsible for returns that are mailed without prior authorization.  Please pack returns in the original outer box or another sturdy shipping box with appropriate packing materials to ensure the product arrives to our warehouse in good condition. If your order has been received damaged, incomplete, or incorrect, please save all packaging and materials and contact us within 48 hours of receipt so we can make things right.

If your purchase was made at a retail location, please do not mail the item back to SKWARE as we will not have visibility into the payment transaction and will not be able to refund you.  Please contact the store of purchase for further assistance. If the store is unable to assist you, please contact our team directly for assistance.